Healthcare Patient Portal for a Dubai Clinic Group

A private clinic group operating 4 locations in Dubai was managing patient appointments, records requests, and billing queries entirely through phone and in-person interaction. Staff were spending significant time on administrative tasks that could be handled digitally, and patient satisfaction surveys consistently cited appointment booking friction as a top complaint.

Altix Codeit designed and built a DHA-compliant patient portal - mobile app (iOS and Android) and web - integrating with the clinic's existing HIS via a custom API layer. The portal covered appointment booking, test result access, prescription renewal requests, and billing. Samura led the change management programme ensuring clinical staff adoption.

68% of active patients adopted the app within 3 months of launch. Appointment no-shows fell 34% due to automated reminders. Administrative staff recovered 22 hours per week previously spent on manual queries. Patient satisfaction scores improved to 4.8/5, up from 3.9/5 pre-portal.